# Resolving Service Pay Discrepancies

> Payments are processed every Wednesday and paid out every Friday The pay cycle is Tuesday through Monday so for all walks completed on or after Tuesday th

Source: https://support.wagwalking.com/en_us/why-wasn-t-i-paid-pcg-rJpTHLIE5

Last updated: 2024-11-06T20:46:42.018Z

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# Missing Payout

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If you finish a service on or after Tuesday, you'll receive payment for that service in the next [**pay cycle**](https://support.wagwalking.com/en_us/how-will-i-be-paid-pcg-SkgN_8UN5). 

For missing Instant Pay payouts, see "[**Stripe: Instant Pay Troubleshooting**](https://support.wagwalking.com/en_us/stripe-instant-pay-troubleshooting-SyEAUhGXR)."

If you haven't been paid for a completed service by the next pay cycle or the payment seems incorrect, you can submit a [**Payment Discrepancy form**](https://wagwalking.kustomer.help/contact/pet-caregiver-payment-discrepancy-S1mgnT01yx)**.** 

  

# Missing Tip

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There are two types of tips: 

*   **Pre-set tips:** processes within 24- hours of the service completion
*   **Post service tips:** processes within 24- hours from **\***_when and if_, a Pet Parent submits a tip

**_\*_**_Pet Parents can choose to tip their Caregiver after each service. Tips are optional and can also be added through their "Past Services."_

The day you receive a tip payout may vary based on when and how a Pet Parent applies the tip, banking institutions, and/or banking holidays. If the tip is applied on or after Tuesday, it’s likely you'll receive payment for that tip in the next [**pay cycle**](https://support.wagwalking.com/en_us/how-will-i-be-paid-pcg-SkgN_8UN5).

If you believe an Instant Pay tip is missing, see "[**Stripe: Instant Pay Troubleshooting**](https://support.wagwalking.com/en_us/stripe-instant-pay-troubleshooting-SyEAUhGXR)."

If you show a tip has been issued but haven't been paid for it by the _following_ pay cycle, or if a tip seems incorrect, you can submit a [**Payment Discrepancy form**](https://wagwalking.kustomer.help/contact/pet-caregiver-payment-discrepancy-S1mgnT01yx). 

  

# Pet Count Not Accurate

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If possible, it's important to confirm the number of pets with a Pet Parent prior to starting the service. If there are changes to the pet count and you agree to provide service for the additional pets, you can follow-up with Wag! to update the pet count by filling out a [**Payment Discrepancy form**](https://wagwalking.kustomer.help/contact/pet-caregiver-payment-discrepancy-S1mgnT01yx). 

If the additional pet adjustment is made after Tuesday, you'll likely receive payment in the next [**pay cycle**](https://support.wagwalking.com/en_us/how-will-i-be-paid-pcg-SkgN_8UN5) or through [**Instant Pay**](https://support.wagwalking.com/en_us/stripe-instant-pay-SkuxUaG7C) (when available). 

  

# Payment Discrepancy Form

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Wag! manually reviews all payment discrepancy submissions. _Please allow 5-7 business days for processing._

Approved adjustments will be automatically applied to your account. If the adjustment is made on or after Tuesday, you'll likely receive payment in the next [**pay cycle**](https://support.wagwalking.com/en_us/how-will-i-be-paid-pcg-SkgN_8UN5) or as soon as [**Instant Pay**](https://support.wagwalking.com/en_us/stripe-instant-pay-SkuxUaG7C) becomes available.