# Wag! Cancellation Policies for Pet Caregivers > Pet Caregivers using Wag! will receive a cancellation fee payout for: A cancelled Walk or Drop-In, if the Pet Parent cancels the service less than 1 hour b... Source: https://support.wagwalking.com/en_us/when-will-i-receive-a-cancellation-fee-pcg-B1zlAUI4c Last updated: 2026-08-11T17:04:01.750Z #### If a Pet Parent cancels a booked service, you may be eligible to receive a cancellation payout as the confirmed Pet Caregiver. The cancellation policies outlined below will help you determine if you will be paid a cancellation payout. #### # **Cancellation Policies** The Wag! cancellation policies vary by service type and criteria, such as the timing of when the Pet Parent cancels, when you were confirmed for the booking, and whether the Pet Parent selected you directly for the service. These are factors in determining if a cancellation payout is applicable. To avoid surprises, it's recommended to contact the Pet Parent soon after being confirmed for the service and before traveling there, to confirm the booking and discuss any questions. If the Pet Parent is unresponsive, it's recommended to contact Wag! Support before traveling — as some services may not be eligible for a cancellation fee or payout. #### ## Walks & Drop-Ins #### A $5 cancellation payout applies when **all** of the following are true: * The service start time is _within 24 hours_ of the cancellation. * The cancellation occurs 30+ minutes after you were confirmed for the service. * You've engaged the service by indicating you're 'On My Way'. If any of the above conditions are not met, a cancellation payout will not apply. **_Please Note:_** _If it's the Pet Parent's first-ever cancellation on Wag!, their $5 fee is waived and no payout applies._ #### ### **Recurring Services** #### Pet Parents may cancel recurring Walk or Drop-In services at any time without a cancellation fee. Therefore, these services are not eligible for a cancellation payout.  When you cancel a recurring service commitment — whether one-time or for the remainder of the schedule — a cover service will be created to locate another available Pet Caregiver. If the Pet Parent does not wish to have a replacement Caregiver, it's best that they cancel the service(s). #### ## Daycare, Sitting, & Boarding Services #### You may receive a cancellation payout if either of the following is true: * The Pet Parent chose you for this service, you've been confirmed for at least 24 hours, and the service is canceled _within 7 days_ of the start date. * You've indicated 'On My Way' or have already started the service. If neither of the above applies, a cancellation payout will not apply. **_Please Note:_** _If the booking was made less than 3 days before the service start date, the 24-hour requirement above changes to 30 minutes — meaning you'd need to be confirmed for at least 30 minutes (rather than 24 hours) for a payout to apply._ #### # **Cancellation Payout** If you're eligible for a cancellation payout, you'll see it in your "Earnings" tab in the Wag! Pet Caregiver app within 24 hours of the cancellation. You can choose to get [**paid instantly (if eligible)**](https://support.wagwalking.com/en_us/stripe-instant-pay-SkuxUaG7C) or wait for the [**next scheduled payout**](https://support.wagwalking.com/en_us/how-will-i-be-paid-pcg-SkgN_8UN5) to receive your earnings. #### ## Cancellation Payout Amounts #### The cancellation payout amount varies by service type: * **Walks & Drop-Ins**: You receive **100%** of the $5 cancellation fee when eligible. * **Daycare, Sitting, or Boarding Services:** Your cancellation payout is **60%** of the Pet Parent's cancellation fee. The Pet Parent's cancellation fee for Daycare, Sitting, and Boarding services is $99 or 50% of the \*base booking price, whichever is lower.  If you've already indicated 'On My Way' when the service is canceled, the Pet Parent is charged the full daily service rate. In that case, your payout is 60% of the **\***base booking rate. _**\***__Base booking rate is the cost of the service per day, excluding service fees and pre-tip._ #### **Payment Failure or Insufficient Funds** #### If the Pet Parent's payment method fails when a cancellation fee is processed, no cancellation payout will be issued. As with all payouts, a successful fee charge to the Pet Parent is required for a payout to apply. #### # **FAQs** ## I thought I was eligible for a cancellation payout, but am not seeing it on my account. Why didn’t I earn a cancellation payout? #### If you don't receive a cancellation payout after a service is canceled, it may be because the Pet Parent's cancellation fee was not charged or because one of the payout conditions was not met.  If you believe you were eligible and the payout hasn't appeared yet, refer to "What should I do if my cancellation payout doesn't appear in my Earnings tab?" below. For additional assistance to verify you’re eligible for a cancellation payout, the Wag! Support team can confirm this for you. Start with the virtual in-app Help chat to address the payout discrepancy, submit your service information using the form, and Wag! Support will follow-up within 48 hours to the email address you provided. ## How do the cancellation policies apply if I have a home access issue? #### If you're unable to access a Pet Parent's home, a cancellation payout will depend on whether or not the Pet Parent is available to confirm that the home access information is inaccurate, or if there is another method available to gain access (e.g. hidden key, lockbox was relocated or code changed, etc.) for you to complete the scheduled service.  When you’re available to do so, it’s recommended to wait and attempt to make contact with the Pet Parent using the in-app chat and call options. If you are unable to gain access, cannot wait any longer, and have not heard from the Pet Parent, you have an in-app option available to cancel the service and remove it from your schedule. By using the "Home Access Issue" cancellation reason, there typically is no negative impact on your account — and the service will be covered to find another available Pet Caregiver. This cancellation option is available so you can carry on with your day and to ensure the pet is cared for. However, please keep in mind that when you cancel a service it does not result in a cancellation payout. And if you've had other recent cancellations ('covers'), those may result in a negative impact on your account. If you're unsure how to proceed, Wag! Support is available to help guide you through the situation. ## Does a holiday surcharge affect my cancellation payout? #### No. Holiday surcharges do not affect the cancellation payout amount. When eligible, your payout is calculated based on the standard base booking price — the same rates apply regardless of whether a holiday surcharge was included in the original booking. ## Will I receive a cancellation payout if a Pet Parent’s "Let Me Pick!" service auto-cancels? #### No. If a Pet Parent creates a "Let Me Pick!" request and does not select a Pet Caregiver within the time limit, the service automatically cancels — no cancellation fee is charged to the Pet Parent and no Pet Caregiver was confirmed for the service. Opting into a "Let Me Pick!" request does not entitle you to a cancellation payout. ## What should I do if my cancellation payout doesn't appear in my Earnings tab? #### If your cancellation payout hasn't appeared in your Earnings tab within 24 hours of the cancellation, please contact Wag! Support. For questions about the processing or amount of a cancellation payout, refer to [**Resolving Service Pay Discrepancies**](https://support.wagwalking.com/en_us/why-wasn-t-i-paid-pcg-rJpTHLIE5) for additional information. #### # **Related Resources**   [**How do I contact a Pet Parent?**](https://support.wagwalking.com/en_us/how-do-i-contact-a-pet-parent-pcg-ry7qGhgHc) ####   [**What is my Walker Score?**](https://support.wagwalking.com/en_us/what-is-my-walker-score-pcg-SkdGgw0Nq) ####   [**Resolving Service Pay Discrepancies**](https://support.wagwalking.com/en_us/why-wasn-t-i-paid-pcg-rJpTHLIE5)