# The Wag! Guarantee > Thank you for your patience as we groom our latest article Itll be here soon Source: https://support.wagwalking.com/en_us/the-wag-guarantee-BkghLgmTxx Last updated: 2026-03-11T22:01:34.295Z #### # **Peace of mind with every booking** ## Trustworthy Care #### All Pet Caregivers are screened and [**pass a third-party background check**](https://www.vetty.co/wag-background-checks), and all service reviews and endorsements come from verified Wag! Pet Parents like yourself. #### ## Reliable Communication #### In-app messaging [**keeps you connected during every service**](https://support.wagwalking.com/en_us/how-do-i-contact-a-pet-caregiver-pp-H1gMIq7E5).  Pet Caregivers can also provide GPS tracking of your pet’s walk and photo updates. #### ## Protected Bookings #### Wag! delivers peace of mind with pet and property coverage for every service booked on the Wag! platform. In the event of covered injuries or damage, the Wag! Guarantee is available to assist with potential reimbursement for costs related to these incidents. ### **The Wag! Guarantee** #### * [**Wag! Guarantee Terms of Service**](https://safety.wagwalking.com/terms-wag-guarantee-terms-of-service) * [**Wag! Veterinary Claim Form**](https://wagwalking.kustomer.help/contact/wag-claim-form-vet-fines-HJ6Zp4ANK) * [**Wag! Property Damage Claim Form**](https://wagwalking.kustomer.help/contact/wag-claim-form-damage-rkimRVC4Y) ## Assistance Anytime #### In-app account support is available with Wag!’s virtual chat assistant to support you with common questions and live support from Wag!’s Trust & Safety team, available 7 days a week. # **FAQs** ## What could be covered under the Wag! Guarantee? #### Damages must be a direct result of the care provided during a service booked through the Wag! Platform, and the Wag! Guarantee may reimburse in the event the Pet Caregiver is unwilling or unable to pay those costs.  _**Please Note:**_ _Wag! will review claims on a case by case basis in accordance with current_ [**_policies, guidelines, and agreements_**](https://safety.wagwalking.com/terms-wag-guarantee-terms-of-service)_. Approval of a claim is contingent upon adherence to these standards and claimants are responsible for the first $200 of claim costs._ #### ## What are the requirements to submit a claim? #### The service must have been booked and initiated on the Wag! Platform. Pet Parents must first make a good faith effort to resolve any dispute directly with the Pet Caregiver.  If you've already discussed this claim with your Pet Caregiver, please continue working with them to find a resolution. It is recommended to do so from the Wag! in-app chat feature. And while it’s not required, you can contact Wag! Support to report the incident and the resolution reached with the Pet Caregiver. If a resolution cannot be reached with the Pet Caregiver, you can then submit a claim with our Trust & Safety Team who will review the claim on a case-by-case basis in accordance with current policies, guidelines, and agreements. To report the incident, resolution, and/or to request help connecting with the Pet Caregiver, please reach out at wagsupport@wagwalking.com for assistance. #### ## How do I submit a claim? #### To submit a claim, please fill out the [**Wag! Veterinary Claim form**](https://wagwalking.kustomer.help/contact/wag-claim-form-vet-fines-HJ6Zp4ANK) or the [**Wag! Property Damage Claim form**](https://wagwalking.kustomer.help/contact/wag-claim-form-damage-rkimRVC4Y).  All claims, and invoices (if applicable), must be submitted within seven (7) days of the initial incident to ensure swift resolution. Please be as thorough as possible and include any relevant receipts, screenshots, messages, videos, or other documentation to support your claim. PDF, MP4 / MPEG-4 video, and/or JPEG image files are accepted formats for documentation submissions. #### ## How long will the reimbursement process take? #### To expedite the investigation process arising from an incident on the platform, we ask that all claims, and invoices (if applicable), are submitted promptly after the initial incident. Wag! takes reported platform incidents seriously and wants to allow the proper due diligence when investigating a claim.  _**Please Note:**_ _As a reminder, under the platform_ [**_Terms of Service_**](https://safety.wagwalking.com/terms)_, Wag! is not liable for, and this policy does not cover, claims made by third parties or Pet Caregivers. This includes, but is not limited to, claims related to personal injury, injury to any pets, or property damage._ # **Related Resources** #### For additional assistance, please also refer to the following resources: #### [**Resolving Service Issues: Incident Resolution Guidelines for Pet Parents**](https://support.wagwalking.com/en_us/what-do-i-do-if-i-have-an-issue-with-my-service-incident-resolution-guidelines-pp-BkT_mHzVc) #### [**How do I contact a Pet Caregiver?**](https://support.wagwalking.com/en_us/how-do-i-contact-a-pet-caregiver-pp-H1gMIq7E5)  #### [**How does Wag! vet the Pet Caregivers that use the platform?**](https://support.wagwalking.com/en_us/how-does-wag-vet-the-pet-caregivers-that-use-the-platform-pp-rkx8KPf45)  #### [**Reporting Safety Concerns**](https://support.wagwalking.com/en_us/what-do-i-do-in-case-of-an-emergency-while-using-the-wag-platform-pp-SJ5CuPf4q)