# How to Cancel a Service > How to Cancel a Service When canceling a service a cancellation fee may apply You can check if your confirmed service is eligible to be rescheduled without a Source: https://support.wagwalking.com/en_us/how-to-cancel-a-service-Sk46caPER Last updated: 2025-07-25T01:30:02.535Z #### If you wish to cancel a service, keep in mind that cancellation fees may apply. Visit “[**Service Cancellation Policies**](https://support.wagwalking.com/en_us/what-is-wags-cancellation-policy-pp-H1NWDICQq)” to determine whether you will be charged a cancellation fee.  **_To avoid cancellation fees, most services can be rescheduled for another time on the same day._**  For details on how to reschedule an **upcoming service**, please visit “[**Booked Service Edits**](https://support.wagwalking.com/en_us/how-do-i-reschedule-or-cancel-a-service-pp-rkXNVo7Nc)” where you can also confirm whether your service is eligible to be rescheduled without canceling. To make schedule changes to a **pending service**, use the Wag! app "Schedule" to review available service editing options by tapping on the service to edit, or from there you can proceed with canceling the service.  # In-App Instructions #### When you need to cancel your service, it must be canceled from within the Wag! app.  **To cancel a service:** 1\. Open the Wag! Pet Parent app. 2\. Tap "Schedule" on the bottom nav bar. 3\. Select the service you wish to cancel. 4\. Scroll down to the bottom of the service details, and tap "Cancel service." 5\. Select a cancellation reason: * Caregiver is late, a no-show, or asked to cancel * I need to book for a different time * Service no longer needed * Weather * Other \_\_\_\_\_ 6\. Tap “Cancel Service” to confirm. # Choosing a Cancellation Reason #### If you're uncertain of the cancellation reason to select, we'll go over the available options below and when it's applicable to select each one. #### ## Caregiver is late, a no-show, or asked to cancel #### Caregivers are responsible for communicating with you directly if they have a schedule change of any kind. Understandably, Pet Caregivers may experience occasional or unexpected delays. If they are anticipating a 30+ minute delay, you can choose to cancel so you may reschedule with another Pet Caregiver.  If your Pet Caregiver is more than 30 minutes late and you haven’t canceled or rescheduled the service, Wag! will automatically find a replacement Caregiver for you. You can also choose to process the cancellation sooner, without a fee, before another Caregiver is confirmed. Simply select "Caregiver is late, a no-show, or asked to cancel" to process your cancellation request. #### ## I need to book for a different time #### If your scheduled time no longer works, select "I need to book for a different time" to choose a new service time for the same day. You can then send the request to your current Pet Caregiver or to request a new Caregiver by submitting a new request. When you can, it's recommended to [**check with your current Caregiver**](https://support.wagwalking.com/en_us/how-do-i-contact-a-pet-caregiver-pp-H1gMIq7E5) before electing to reschedule with them, as they may be unavailable; it may be best to submit the request with a new Caregiver. _**Important!** This is the only way to reschedule ASAP Walks or Drop-Ins._ #### ## Service no longer needed #### Life happens! If you don't need a service anymore and rescheduling is not an option, we understand. Cancellation fees may apply. #### ## Weather #### If bad weather is a concern, you and your Caregiver can discuss the best course of action, whether that’s canceling or rescheduling to a later time the same day. Canceling due to inclement weather may still incur a cancellation fee. #### ## Other \_\_\_\_\_ #### If none of these reasons fit, choose 'Other' and tell us why you need to cancel. Cancellation fees may apply. #### # What happens if my service is automatically rescheduled? #### Automatic rescheduling ensures your pet's needs are met, even if your Pet Caregiver's schedule changes. You'll be notified of schedule changes through push notifications and your in-app "Schedule" will automatically be updated to reflect the changes. #### ## Why did I get a different Caregiver? #### This likely occurred due to a Pet Caregiver-initiated cancellation or a no-show (when a Pet Caregiver is 30+ minutes late). We know you might prefer a specific Pet Caregiver, but we’re here to ensure your pet receives the best care! If your confirmed Pet Caregiver is suddenly unavailable, your service will be automatically canceled and a replacement Pet Caregiver will be requested to care for your pet. While the new service request is pending to confirm with another available Pet Caregiver, it can be canceled without a fee.