# Booked Service Edits > How do I edit the time of a service To edit the time of a service Open the Main Menu from the top left corner of the home screen rarr Tap S Source: https://support.wagwalking.com/en_us/how-do-i-reschedule-or-cancel-a-service-pp-rkXNVo7Nc Last updated: 2026-07-08T01:07:07.451Z #### Have an unexpected change of plans? Need to extend your service? Or maybe you and your Pet Caregiver agreed to a later time? The Wag! app is designed to help you easily manage these changes, whether it's last-minute or planned in advance. Making a service edit request is often more efficient than canceling and rebooking, even if you're looking to switch Caregivers. When finalizing the service edits, you get to choose to send the update to your currently confirmed Pet Caregiver or submit your request anew as a [**Let Me Pick!**](https://support.wagwalking.com/en_us/what-is-pet-parent-match-ryONO7S2p) service (formerly "Pet Parent Match"). Whichever your reason is for making changes to the service, it’s going to be important you take prompt action in-app to request modifications. So let's explore how you can manage these changes for different types of services offered! # **Walk and Drop-In Services** Walk and Drop-In services can be booked for an ASAP service the same day, as soon as possible with the next available Pet Caregiver, or as a Scheduled service for a later time and/or future date. Depending on which you booked, this will determine the service editing options available to you. ## **ASAP Walk or Drop-In: Service Now** #### You can choose to reschedule the service to a later time the same day, without a fee for rescheduling the service. Due to the prompt nature of these services, you’ll need to take prompt in-app action to update and may need to utilize the cancellation options to rebook. Let’s explain this further –  #### ### **iOS and Android:** Edit Start Time #### To reschedule an ASAP service to a later time, first you’ll need to initiate canceling the existing service by selecting the cancellation reason "I need to book for a different time." Making this selection will prompt you to choose a new service time for the same day, effectively canceling the original service with no cancellation fee to you. A new service request for the updated time will appear in your Schedule as "Requested" until matched with a Pet Caregiver. #### ### iOS: Edit Duration and/or Pet(s) Selected #### Pet Parents using an iOS mobile device can edit the service length (duration) and pet(s) selected. #### From the Wag! app home screen, follow these steps: 1\. Tap "Schedule" in the bottom navigation bar. 2\. Select the "Confirmed" service to edit. 3\. Tap "Edit" next to each section you wish to update: * Duration * Pet(s) 4\. Choose your Caregiver selection to send the updated request to: * Try with your currently confirmed Pet Caregiver, or * Submit new request. 5\. Tap "Send request." #### ### Android: Edit Duration and/or Pet(s) Selected #### Pet Parents using an Android mobile device need to cancel the existing service and book a new service request to update the service duration or adjust the pet(s) selected for the service. #### _**Please Note:** A cancellation fee may apply._ ## **Scheduled Walk or Drop-In:** **Future Service** #### For future Walk or Drop-In services, you can edit the details right up until your Pet Caregiver is en route. However, it's best to request changes promptly! Your confirmed Pet Caregiver needs to approve any modifications to the scheduled dates/time, service duration, or number of pets. Their ability to accommodate service changes may vary. If your current Pet Caregiver cannot accommodate the changes, or if you'd like other options, you can submit a new service request at no additional fee. This allows you to find another available Pet Caregiver, providing the flexibility to either keep your preferred Caregiver or find a new one. #### ### **iOS: Edit Duration, Date & Time, and/or Pet(s) Selected** #### Pet Parents using an iOS mobile device can edit a scheduled Walk or Drop-In service length (duration), date & time, and pet(s) selected. #### From the Wag! app home screen, follow these steps: 1\. Tap "Schedule" in the bottom navigation bar. 2\. Select the "Confirmed" service to edit. 3\. Tap "Edit" next to each section you wish to update: * Duration * Date * Time * Pets 4\. Choose your Caregiver selection to send the updated request to: * Try with currently confirmed Pet Caregiver, or * Submit new request. 5\. Tap "Send request." #### ### **Android: Edit Start Time** #### Pet Parents using an Android mobile device can adjust the time of a scheduled Walk or Drop-In, to a later time the same day. #### From the Wag! app home screen, follow these steps: 1\. Tap "Schedule" in the bottom navigation bar. 2\. Select the "Confirmed" service to edit. 3\. Tap "Edit Time" 4\. Select a new time. 5\. Choose your Caregiver selection to send the updated request to: * Try with your currently confirmed Caregiver, or * Submit new request. 6\. Tap "Submit." #### ### **Android: Edit Duration, Date, and Pet(s) Selected** #### _Coming soon to Android too!_  #### Pet Parents using an Android mobile device need to cancel and rebook the scheduled Walk or Drop-In to update the duration, date, or pet(s) selected. #### _**Please Note:** A cancellation fee may apply._ # **Sitting, Boarding, and Daycare Services** Sitting, Boarding, and Daycare services confirmed booked with a Pet Caregiver have service editing options available for Pet Parents using an iOS mobile device (with capability coming soon to Android too!) in lieu of canceling the service and rebooking. First let’s go over service editing options available to on both iOS and Android mobile devices before the service begins, and then we’ll explain how Pet Parents using an iOS mobile device can extend the service while it’s in-progress. ## Scheduled Sitting, Boarding, or Daycare: Future Service ### iOS: Edit Dates, Start & End Times, Pet(s) Selected, and/or Pick-Up / Drop-Off #### Pet Parents using an iOS mobile device can request edits to the service dates, start & end times, pet(s) selected, and to select pet pick-up & drop-off (Boarding services only).  #### _**Please Note:** Modifying service details will adjust the total_ [**_service pricing_**](https://support.wagwalking.com/en_us/how-much-does-wag-cost-pp-SyEGMXFz5)_; updated pricing will be reflected in-app prior to sending the request to your Caregiver._  #### From the Wag! app home screen, follow these steps: 1\. Tap "Schedule" in the bottom navigation bar. 2\. Select the "Confirmed" service to edit. 3\. Tap "Edit" next to each section you wish to update: * Date & Time * Pets * Pick-Up / Drop-Off 4\. Making any of these edits will submit an updated service request to your Pet Caregiver: * If accepted, service will update automatically. * If declined, service will be canceled and need to be rebooked. 5\. Tap "Send request." #### ### Android: Edit Dates, Start & End Times, Pet(s) Selected, and Pick-Up / Drop-Off #### _Coming soon to Android too!_  #### Pet Parents using an Android mobile device need to cancel and rebook the service to change the date(s) requested, start & end times, pet(s) selected, or to adjust pet pick-up & drop-off (Boardings only). #### _**Please Note:** A cancellation fee may apply._ #### Next up, for those with Sitting or Boarding services already underway with a confirmed Pet Caregiver, there is now an in-app service extension option available for Pet Parents using an iOS mobile device.  ## Scheduled Sitting, Boarding, or Daycare: Service In-Progress ### iOS: Extend Service End Date and/or Time #### Change of travel plans? Did something else come up? To better accommodate your schedule, easily request in-app to extend the current ongoing Sitting, Boarding, or Daycare service. Pet Parents using an iOS mobile device can send an in-app request to their Pet Caregiver, asking to extend the service in-progress to push back the end date and/or time for an additional daily service fee. This allows you flexibility whether you’re delayed by a few hours or a few days, and your pet’s care can continue on without interruption! #### _**Please Note:** Service extensions are subject to your Pet Caregiver's availability and discretion._ #### From the Wag! app home screen, follow these steps: 1\. Tap "Schedule" in the bottom navigation bar. 2\. Select the "In-Progress" Sitting or Boarding service. 3\. Tap "Extend Sitting" or "Extend Boarding" based on your service type. 4\. Select to edit the end time, date, or both; * Minimum 1 day extension. * Maximum 1 week extension. 5\. Review the service edits and new total service cost, tap "Submit Request." Your request will be sent to your Pet Caregiver for review and response in-app, which you'll be notified of their decision via push notification and in-app. Letting you know if it was: * Accepted: Service schedule will update with the new end date and/or time, and the total service price will update. * Declined: No changes to the service schedule or pricing.  For those needing additional service time for your pet's continued care, consider booking another Pet Caregiver once the current Sitting, Boarding, or Daycare service ends. Walk and Drop-In services are also available for extra care coverage!  #### ### Android: Extend Service End Date and/or Time #### _Coming soon to Android too!_ #### Presently, Pet Parents using an Android mobile device cannot yet extend “In-Progress” Sitting or Boarding services. To continue your pet's care, please book an additional service(s) to begin when the current service ends. # **Service Notes and Home Access** For a seamless service experience, remember to also review and edit your "Service Notes" and "Home Access" details. This information can be updated before the service begins without affecting the service pricing and does not require the Pet Caregiver to approve these edits. Keep in mind that these details are vital for enabling your Pet Caregiver with all the information needed for service, from start to finish! #### From the Wag! app home screen, follow these steps: 1\. Tap "Schedule" in the bottom navigation bar. 2\. Select the "Confirmed" service to update. 3\. Tap on the option to edit, beneath the section to modify: * "Edit notes" * "Edit home access" 4\. Update relevant service notes and/or home access information. 5\. Tap "Save." # **FAQs** For additional questions, or if you're unsure how to proceed, we’ve gathered a few FAQs below to help address common concerns and scenarios that may arise.  ## What if my Caregiver is unavailable? Can I get a different Caregiver instead? #### Knowing in advance that your Pet Caregiver can't accommodate a scheduling change can actually be quite beneficial! It’s recommended to first check your service’s available editing options in-app. When looking for what service details can be edited, look for the notepad and pencil icon.![](https://cdn.kustomerhostedcontent.com/media/61159410230cde9d5e6fbd8c/b12f64e0c528dee73072f57d6e44ad0a.png) Editing the service is the simplest way to retain all the other service details that aren’t changing, and to look for another Pet Caregiver without any fees for switching! New service requests are submitted as a [**Let Me Pick!**](https://support.wagwalking.com/en_us/what-is-pet-parent-match-ryONO7S2p) request (formerly "Pet Parent Match"), which gives you the opportunity to choose your next Pet Caregiver. #### _**Please Note:** If in-app service editing options are no longer available, you may need to cancel and rebook the service. A cancellation fee may apply._ ## What happens to my pre-tip if I reschedule or make edits to my service? #### If you reschedule or make edits to a service, any pre-tip applied to the original request will be removed. This applies whether you keep the same confirmed Pet Caregiver or if you choose to look for a backup Caregiver. You’ll have the option to [**add a tip**](https://support.wagwalking.com/en_us/how-do-i-tip-my-pet-caregiver-pp-Syj59wqz9) once the service has been completed. # Related Resources  [**Service Cancellation Policies**](https://support.wagwalking.com/en_us/what-is-wags-cancellation-policy-pp-H1NWDICQq) ####  [**How to Cancel a Service**](https://support.wagwalking.com/en_us/how-to-cancel-a-service-Sk46caPER) ####  [**Service Pricing**](https://support.wagwalking.com/en_us/how-much-does-wag-cost-pp-SyEGMXFz5) ####  [**What is 'Let Me Pick!'?**](https://support.wagwalking.com/en_us/what-is-pet-parent-match-ryONO7S2p)