# Ordering a Wag! Lockbox

> Lockboxes keep your keys secure and make it easy for Pet Caregivers to access your home. Read on to learn how to order a Wag! lockbox.

Source: https://support.wagwalking.com/en_us/how-do-i-order-a-wag-lockbox-pp-rk_Ce_zNq

Last updated: 2024-11-18T16:22:11.065Z

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The Wag! app helps you easily manage your home access for services booked, including the option to order your own Wag! Lockbox. Whether you’re placing an order for a new lockbox or [**managing a pre-existing lockbox**](https://support.wagwalking.com/en_us/how-do-i-find-or-change-my-wag-lockbox-code-pp-SkweM_zVc), we’re here to help.

Ordering a new Wag! Lockbox is easy to do from within the Wag! app:

1\. Tap "Account" from the bottom nav bar

2\. Tap on "Order Lockbox"

3\. Proceed through the order process to:

*   Select quantity
*   Update shipping address
*   Add your payment method

4\. Review the “Return & refund policy” and “Shipping info”

5\. Once you finalize your order, you will receive an email confirmation from [**maxbone**](http://maxbone.com) when your lockbox order has been received.

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## How do I check my lockbox order?

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Once you have placed your order, you will receive an email confirmation with a link to track your order. Orders typically ship within 48-hours of purchase.

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## How long until I receive my order?

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_Lockboxes ship within 7 business days_ of processing your order. Please note the shipping time and receipt of your order is dependent upon the shipping carrier used for delivery. 

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### Order Received

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After you receive the lockbox, [**securely store your Wag! Lockbox code in the app**](https://support.wagwalking.com/en_us/how-do-i-find-or-change-my-wag-lockbox-code-pp-SkweM_zVc).

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## Can I cancel my order?

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If your lockbox has not yet shipped, it may be possible to cancel your order. Follow the steps to cancel your order from the link on your confirmation email to process a request to cancel. **_Once shipped, orders are non-refundable and cannot be canceled._**