The most common way to connect with Pet Parents will be through the in-app chat, or “Messages.” You’ll receive a push notification when a Pet Parent messages you. To ensure you don’t miss a message, we recommend enabling push notifications for the Wag! Pet Caregivers app in your phone settings and checking your “Messages” tab frequently.

Note: Wag! Support will never ask for your password, banking information, or personal contact information. For your safety, never provide your personal phone number or other contact information to a Pet Parent via in-app chat in any format.

How do I reach the Pet Parent in-app?

For services about to begin or which are in-progress, there will be the option to also call the Pet Parent by phone through additional menu options from within the chat with the Pet Parent.

From in the Wag! Pet Caregivers app, you'll be able to easily communicate with the Pet Parent from your "Booked" services. The chat options may vary by app version (iOS or Android), in addition to when the service takes place:

Future Service

1. From within the Wag! Pet Caregivers app

2. Tap “Booked” in the bottom nav bar options

3. Tap on the relevant service

4. Tap the chat bubble icon

Live / In Progress Service

Chat

1. From within the Wag! Pet Caregivers app

2. Tap “Booked” in the bottom nav bar options

3. Tap the “In Progress” service at the top of the list

4. Tap the chat bubble icon

Call

1. From within the Wag! Pet Caregivers app

2. Tap “Booked” in the bottom nav bar options

3. Tap the “In Progress” service at the top of the list

4. Tap the chat bubble icon

5. Tap the “...” in the top right corner

6. Tap “Call” from the pop-up list of options

Note: The phone number that is utilized is a masked phone number that does not reflect the actual phone number on file for either Pet Parents or Pet Caregivers.

Past Service

1. From within the Wag! Pet Caregivers app

2. Tap “Messages” in the bottom nav bar options

3. Tap the conversation you’d like to continue

Please note that chats expire after 5 days of inactivity. If either party continues to send messages within 5 days of the last message in the thread, the chat will remain open. It may be a good idea to take screenshots of conversations for your records.

What if I cannot reach the Pet Parent?

If you are unable to get in contact with the Pet Parent, as an independent business owner, Caregivers are empowered to make their own decisions.

Can I chat with a Pet Parent who hasn’t booked a service with me?

Yes! Using the Wag! Intros feature, Pet Caregivers can reach out to new Pet Parents they haven’t booked with before.

With Wag! Intros, you can browse local pets, send a personalized message to the Pet Parent, and get booked directly from the chat. 

From the Wag! Pet Caregivers app:

1. Navigate to the top left menu (Android) or tap "Account" on the bottom nav bar (iOS)

2. Tap “Wag! Intros”

3. Tap “Browse pets”

4. Scroll left or right to view the pets in your area

5. Tap “Send a message” to connect with the Pet Parent

6. Write your own custom message, or tap “Use Template” below the text field to use Wag!’s stock message

7. When you’re finished, tap “Confirm intro” to send the message

Note: Intros have a minimum character count of 200 characters.

Is there a limit to how many Wag! Intros I can send per day?

Yes. Pet Caregivers may send up to 10 Wag! Intros per day to Pet Parents within 10 miles of their location.

My Wag! Intros tab says “No new pets” — what does this mean?

If your Wag! Intros tab indicates “No new pets”, there are currently no qualifying Pet Parents in your area. Check back often, as new Pet Parents join the Wag! app every day!