# Canceling a Booked Service > In the event you’re unable to complete a service, you may request a cancellation through the Walker App. Requesting a cancellation makes the service av... Source: https://support.wagwalking.com/en_us/how-do-i-cancel-a-service-pcg-rJg9SngHc Last updated: 2025-09-22T20:48:21.709Z #### Pet Caregivers can cancel upcoming booked services directly through the Wag! Pet Caregiver app before the service begins. Remember, each booked service is a commitment to a pet’s care, so it's best practice to cancel sparingly. Once you cancel, your commitment ends, and a new service request may be initiated to find another Caregiver. #### ## Before Canceling #### It’s recommended to communicate with the Pet Parent if possible, to inform them of the cancellation and the reason behind it. Clear communication can help in maintaining a good client relationship and to resolve potential service issues. Also consider if you can coordinate with the Pet Parent to reschedule the service for a different time or date. If rescheduling is feasible for the Pet Parent, they will need to take in-app action to edit the service. Otherwise, you may need to proceed with canceling the service. #### ## Cancellation Window #### You can cancel a Booked service through the app up until you start the service ("swipe to start"). Once started, you cannot cancel that service through the app. It’s best practice to follow the app prompts only when you’re ready to proceed. However, if something is preventing you from fulfilling a booked service, you will be responsible for canceling the service via the Wag! Pet Caregiver app. # **How to Cancel** You have a few options to cancel using the red bell icon in-app, from either the “Booked” services tab or directly from the service details. #### ## Cancel From Booked Services Tab #### This is useful for managing multiple bookings or future service dates: 1\. Navigate to the "Booked" tab at the bottom of the home screen. 2\. Tap on the red bell icon in the upper right-hand corner. 3\. Tap "Request a cancellation." 4\. To proceed, select "Yes, it's an emergency." 5\. Tap on the service(s) to cancel and verify correct. * Recurring services can be edited to cancel once, select multiple days, or to cancel all remaining days in the schedule. 6\. Review the cancellation terms and check the confirmation box. 7\. Tap “Confirm Cancellation.” 8\. Select a cancellation reason and provide a brief explanation. 9\. Tap “Cancel Service” to confirm and complete the cancellation. #### Or, alternatively when you select a booked service to view, you can cancel directly from the service details screen. #### ## Cancel From Service Details #### This option is helpful for last-minute cancellations:  1\. From the service, tap on the red bell icon. 2\. Tap "Request a cancellation." 3\. To proceed, select "Yes, it's an emergency." 4\. Tap on the service(s) to cancel and verify correct. * Recurring services can be edited to cancel once, select multiple days, or to cancel all remaining days in the schedule. 5\. Review the cancellation terms and check the confirmation box. 6\. Tap “Confirm Cancellation.” 7\. Select a cancellation reason and provide a brief explanation. 8\. Tap “Cancel Service” to confirm and complete the cancellation. # **Impact of Canceling a Booked Service** While you have the flexibility to cancel services, frequent or last-minute cancellations can negatively affect your reputation as a reliable Pet Caregiver and may temporarily limit your access to new service opportunities. It's crucial to either cancel or start a service within 30 minutes of the scheduled start time or your submitted ETA. Failure to do so may result in a "missed service," leading to automatic cancellation and the creation of a "cover service" to find another Pet Caregiver. #### ## Limited Pet Care Opportunities #### A high rate of cancellations or missed services may result in limited access to new pet care opportunities. If you receive a notification regarding a high rate of covered or missed services, check your Wag! Pet Caregiver app for information on how long your access will be restricted. You remain responsible for any previously booked services you've committed to complete, or to cancel if you become unavailable. Typically, access to newly available pet care opportunities is restored within 24 hours of the initial notification. However, if additional services are canceled or missed during or after this 24-hour period, your ability to request new pet care opportunities may be impacted for 30 days. An increase in service cancellations or missed services while access is limited, can further extend the restriction on new pet care service opportunities. # **FAQs** ## Can I cancel if it's not an emergency? #### ![](https://cdn.kustomerhostedcontent.com/media/61159410230cde9d5e6fbd8c/c9dffe4064d1d964c81580bf072865dd.jpeg) #### Yes, cancellations can be made for any reason, but be aware that frequent cancellations might limit your new pet care opportunities. #### ## What if the service started but I can't access the home? #### First, try calling the Pet Parent using the chat menu options. It's possible there's been an honest mistake, where home access has changed but wasn't updated in the app or maybe there is no home access available, but it’s best to confirm that with the Pet Parent. If you already did that and the Pet Parent isn't responding, we highly recommend waiting at least 5-10 minutes for them to reply to your messages and/or calls.  Understandably though, waiting over 10 minutes can become impractical if you have another commitment to get to. If the Pet Parent is still unresponsive and you cannot access the home, review the options available to take below depending on how far you’ve progressed the service in-app. #### **“On my way” (submit ETA)** **or** **“I’ve arrived”**  #### If you encounter home access issues that prevent you from entering, do not proceed with starting the service in-app and instead use the red bell menu to process a cancellation request. Indicate that home access issues were the cause and leave a detailed description.  #### **“Swipe to start”** #### Once a service is started, in-app cancellation is no longer an option. If you've started a service and encounter a home access issue, you will need to end the service early. To do so: * End the service and select "Home access issue" as the reason. * Provide a detailed explanation and submit a service report card. * Promptly contact the Wag! Support team. _**Keep in mind**_ _that starting and ending services early without reporting to Wag! Support, can be considered fraudulent activity and may result in limited access to new pet care opportunities or loss of access to the Wag! Platform._ #### # **Related Resources** * [**How do I contact a Pet Parent?**](https://support.wagwalking.com/en_us/how-do-i-contact-a-pet-parent-pcg-ry7qGhgHc)  * **[Wag! Cancellation Policies for Pet Caregivers](https://support.wagwalking.com/en_us/when-will-i-receive-a-cancellation-fee-pcg-B1zlAUI4c)**  * **[What if a Pet Parent requests a change to their service?](https://support.wagwalking.com/en_us/what-if-a-pet-parent-requests-a-change-to-their-service-pcg-B1ukJq4Sc)**  * [**What if I need something and I cannot reach the Pet Parent?**](https://support.wagwalking.com/en_us/what-if-i-need-something-and-i-cannot-reach-the-pet-parent-pcg-H1PIu2xSq)