# How do I choose the right Wag! service for me & my pet? > To book a pet care service through the Wag! platform, follow these steps: Open the Wag! app, or tap here from your mobile device to download it. Log in ... Source: https://support.wagwalking.com/en_us/how-do-i-book-a-service-pp-SylrGS75 Last updated: 2026-07-29T22:15:41.954Z #### _When you request a pet care service through the Wag! Platform, you initiate a new pet care job request to look for and match with a Pet Caregiver. Wag! operates in a live service environment and once the service request is created, the Wag! App immediately starts the matching process to confirm your booking with an available,_ [**_vetted Pet Caregiver_**](https://support.wagwalking.com/en_us/how-does-wag-vet-the-pet-caregivers-that-use-the-platform-pp-rkx8KPf45)_._ #### # **Ways to Book Your Pet Caregiver** #### You can use Wag! to book your next pet care service in two convenient booking options, to locate and book your favorite Pet Caregiver: * **Post a Request:** Share your service needs on the virtual ‘Available Services Feed,’ allowing local Pet Caregivers to bid on the job. * **Send a Direct Booking Request:** Schedule directly with a specific Pet Caregiver you already know. Pet Parents can select from a variety of pet care services, including **Walk** and **Drop-In** services with **Express**, **Wag!**, and **Deluxe** options, as well as **Daycare** (in your own home or hosted at the Caregiver’s home), and **Sitting** (in your own-home) or **Boarding** (at the Caregiver's home) services for longer pet care needs over an extended-stay. With flexible service scheduling, you can book last-minute, same-day services or plan out as far as three months in advance. Take control of your schedule and who provides your pet's care by choosing from “**Let Me Pick!**” to review Pet Caregiver profiles before booking, “**Use Preferred**” to prioritize your favorite Caregivers for the service, or “**Let Wag! Pick**” to let us help you find the right Caregiver for your pet! #### # **Wag! Service Options** #### Below you’ll find details on each service option available for booking, including what kind of care might be included during the service and Wag!’s recommendations for booking to ensure all of your pet(s) receive the care they need.  #### 💡 _Although there's no official limit to how many pets you book a service for, you must select all pets for the service when booking the service request. Provide clear, detailed instructions for each pet, including your care expectations._ #### ## Walk Services #### Walk services can include more than just a walk, simply include notes on your service request if you have specific instructions for your pet care needs. #### #### **Option** #### #### **Length** #### #### **Service May Include…** #### #### **Recommendations for Booking\*** #### **Express** 20 minutes #### * Potty break and/or quick walk * Refill food & water #### **Book for 1 pet** #### Such as: 1 dog, any activity level **Wag!** 30 minutes #### * Potty break & walk * Refill food & water * Administering medication #### **Book for 1-2 pets** #### Such as: 1 high-energy dog, or 1-2 less active dogs **Deluxe** 60 minutes #### * Potty break & longer walk * Refill food & water * Play time (indoor or outdoor) * Administering medication _You can add additional pets (cats, fish, etc.) in need of minimal care (like refilling food/water, but not a walk) to your service request. Clearly identify the pet(s) to not walk._ #### **Book for 1-3 pets** #### Such as: 1-2 energetic dogs, or 2-3 less active dogs #### #### **_\*_**_An additional fee applies for each pet added to the service request. Only the pets listed in the final service booking will receive care._ #### ## Drop-In Services #### Perfect for a variety of in-home or on-site pet care needs. It’s a great option for cats, small mammals (e.g. bunnies, hamsters, guinea pigs, etc.), fish, non-venomous reptiles, or dogs needing a potty break vs a full walk.  #### **💡**  _Factor in additional travel time for pets requiring a specific relief area (e.g., fenced yard, community area)._  #### #### **Option** #### #### **Length** #### #### **Service May Include…** #### #### **Recommendations for Booking\*** #### **Express** 20 minutes #### * Outdoor potty break (in a fenced area) * Refill food & water * Clean litter box(es) * Other small pet care (e.g. add bedding materials, exercise, grooming) #### **Book for 1 pet** #### Such as: 1 dog, or  1-2 cats, or  A reptile, fish tank, or small animal (e.g. bunny).  **Wag!** 30 minutes #### * Outdoor potty break (in a fenced area) * Refill food & water * Clean litter box(es) * Play time (indoors) * Administering medication * Other small pet care (e.g. add bedding materials, exercise, grooming) #### **Book for 1-2 pets** #### Such as: 1-2 dogs, or  1-3 cats, or  Multiple reptiles, fishtanks, &/or small animals (e.g. bunnies). **Deluxe** 60 minutes #### * Outdoor potty break (in a fenced area) * Refill food & water * Clean litter box(es) * Play time (indoors) * Administering medication _A great option for a pet who benefits from extra care, activity, or companionship._  #### **Book for 1-3 pets** #### Such as: 2-3 dogs, or  3-4 cats, or  Multiple reptiles, fishtanks, &/or small animals (e.g. bunnies).  #### **_\*_**_An additional fee applies for each pet added to the service request. Only the pets listed in the final service booking will receive care._ #### ## Sitting Services #### Pet Sitting services allow pets to remain comfortably in their own home while you are away. This type of care is flexible and can be for same-day care or for extended periods. This includes Daycare services that get extended beyond their original same-day window — once extended, they're billed the same way as any other multi-day Sitting, including Extended Care fees where applicable. You can also add on services like a Meet and Greet, or to arrange for the Pet Caregiver to stay in your home overnight with your pet(s); additional fees apply for these extra options. #### #### **Do You Want the Caregiver to Stay Overnight?** #### #### **Service May Include…** #### #### **Recommendations for Booking\*** #### #### **Additional Day Charge?** #### #### **Meet and Greet Available?** #### **NO** The Caregiver comes to your house to provide service intermittently throughout the day. #### * Potty breaks and/or walks * Refill food & water * Clean litter box(es) * Play time (indoor or outdoor) * Companionship * Administering medication #### _Ideal for pets who are comfortable being left alone overnight._ #### **Book for 1-5 pets** #### Such as: Dogs, or Cats, or Reptiles, fishtanks, &/or small animals (e.g. bunnies, hamsters, etc.). #### **Possibly** If your Sitting service ends more than 3 hours later in the day than it started, an Extended Care fee applies:  * 50% of your base booking rate (3–6 hours later) * 100% (6+ hours later, equivalent to an extra day) See "[**Service Pricing**](https://support.wagwalking.com/en_us/how-much-does-wag-cost-pp-SyEGMXFz5)" for details. #### **YES** #### _For an additional fee._ #### Coordinate with your Pet Caregiver to meet up in-person prior to the service, regardless of whether the service includes an overnight stay. Use the app's chat messaging feature to coordinate the date, time, and location directly with your Caregiver. **YES** The Caregiver stays in your home overnight and may leave throughout the day. #### * Potty breaks and/or walks * Refill food & water * Clean litter box(es) * Play time (indoor or outdoor) * Companionship * Administering medication _Suited for pets who need extra companionship, care, or simply to put you at ease they’re not alone overnight._  #### **Book for 1-5 pets** #### Such as: Dogs, or Cats, or Reptiles, fishtanks, &/or small animals (e.g. bunnies, hamsters, etc.). #### **_\*_**_An additional fee applies for each pet added to the service request. Only the pets listed in the final service booking will receive care._ #### For more information on Sitting services, see our Help Center article “[**Overnight Pet Care**](https://support.wagwalking.com/en_us/overnight-pet-care-HyMm9GBWWe).” #### ## Boarding Services #### You can book Boarding services at the Pet Caregiver’s home for a variety of needs, ranging from a same-day short-term stay to extended overnight stays. This includes Daycare (Caregiver's Home) services that get extended beyond their original same-day window — once extended, they're billed the same way as any other multi-day Boarding, including Extended Care fees where applicable. You can also add services like a Meet and Greet, or pet transportation (Pick-Up and Drop-Off) with the Pet Caregiver; additional fees apply for these extra options. #### #### **Service Length** #### #### **Description** #### #### **Service May Include…** #### #### **Recommendations for Booking\*** #### #### **Additional Day Charge?** #### #### **Meet and Greet Available?** #### #### **Pet Transportation Available?** #### **Short Term** Boarding service begins and ends on the same day. #### #### * Potty breaks and/or walks * Provide food & water * Playtime * Companionship * Administering medication _Great for dogs who love to socialize!_ 💡 _Interested in your dog socializing with another boarding dog? See [**Concurrent Boardings**](https://support.wagwalking.com/en_us/overnight-pet-care-HyMm9GBWWe) for details._ #### #### **Book for 1-3 pets** #### Suited for dogs needing short-term out-of-home care. #### #### **Possibly**  If your Boarding service ends more than 3 hours later in the day than it started, an Extended Care fee applies: * 50% of your base booking rate (3–6 hours later) * 100% (6+ hours later, equivalent to an extra day). See "[**Service Pricing**](https://support.wagwalking.com/en_us/how-much-does-wag-cost-pp-SyEGMXFz5)" for details. #### **YES** #### _For an additional fee._ #### Coordinate with your Pet Caregiver to meet up in-person prior to the service. #### Use the app's chat messaging feature to coordinate the date, time, and location directly with your Caregiver. #### **YES** #### _For an additional fee._ #### #### **With Pick-Up and Drop-Off:** Your Pet Caregiver transports your pet(s) and supplies to and from their home. #### #### **Handle Transportation Yourself:**  If you do not request this additional service, you are responsible for transporting your pet(s) and supplies to and from the Caregiver's home. **Multi-Day** #### ** \-** #### **Overnight Stay** Boarding service for your pet to stay overnight one or more nights. #### #### * Potty breaks and/or walks * Provide food & water * Playtime * Companionship * Administering medication _Great for longer term care and pets needing extra companionship._ 💡 _Your dog can also share the stay with another compatible dog — see [**Concurrent Boardings**](https://support.wagwalking.com/en_us/overnight-pet-care-HyMm9GBWWe) for details._ #### **Book for 1-3 pets** #### This service is ideal for pets that are comfortable with overnight stays away from home and prefer to have company while you are gone. #### #### **_\*_**_An additional fee applies for each pet added to the service request. Only the pets listed in the final service booking will receive care._ #### For more information on Boarding services, see our Help Center article “[**Overnight Pet Care**](https://support.wagwalking.com/en_us/overnight-pet-care-HyMm9GBWWe).” #### ## **Daycare Services** #### Daycare services give your pet supervised care and companionship during the day, with the option to have care provided at the Pet Caregiver's home or in your own home. Daycare is a same-day service (no overnight stays) with a minimum of 3 hours and a maximum of 12 hours per booking. #### ### **Extending a Daycare Service** #### Daycare is booked as a 1-day Sitting or Boarding service. While the service is in progress, you can request to extend it past the original same-day window (subject to your Pet Caregiver's approval), turning it into a multi-day Sitting or Boarding.  Once that happens, pricing switches from the Daycare pricing to standard overnight pricing — you'll be charged the per-night rate for each additional night, plus an Extended Care fee if the end time on the final day is 3+ hours later in the day than the original start time. See our Help Center article: "[**Service Pricing**](https://support.wagwalking.com/en_us/how-much-does-wag-cost-pp-SyEGMXFz5)" for more details. #### #### **Daycare Service Options** **Service May Include…** **Recommendations for Booking\*** **Meet and Greet Available?** **Pet Transportation Available?** **Caregiver's Home** * Potty breaks and/or walks * Refill food & water * Playtime * Companionship * Administering medication #### **Book for 1-3 dogs** #### _Great for dogs who do well with supervised socialization and out-of-home stimulation._ 💡 _Your pup may also be able to share the day with another compatible dog_ _—_ _see [**Concurrent Boardings**](https://support.wagwalking.com/en_us/overnight-pet-care-HyMm9GBWWe) for details._ #### **YES**, available for both options. #### _For an additional fee._ #### Coordinate with your Pet Caregiver to meet up in-person prior to the service. Use the app's chat messaging feature to coordinate the date, time, and location directly with your Caregiver. #### **YES** #### _For an additional fee._ #### **With Pick-Up and Drop-Off:** Your Pet Caregiver transports your pet(s) and supplies to and from their home. **Handle Transportation Yourself:**  If you do not request this additional service, you are responsible for transporting your pet(s) and supplies to and from the Caregiver's home. **My Home** #### * Potty breaks and/or walks * Refill food & water * Clean litter box(es) * Playtime * Companionship * Administering medication #### **Book for 1-3 pets** #### _Ideal for pets who do best in familiar surroundings, including dogs, cats, and small animals._ **No, none needed** — service takes place in your own home! _\*An additional fee applies for each pet added to the service request. Only the pets listed in the final service booking will receive care._ # **Scheduling Options** #### The Wag! Platform allows you to book a Pet Caregiver for immediate, **ASAP** (same-day service) or to **Schedule** a future service.  You can schedule for later today, tomorrow, next week, or even up to three months in advance! #### #### **When Do You Need the Service?** #### #### **Description** #### #### **Services** **Available to Book** #### #### **Available Pet Caregiver Preferences** #### #### **Available as Weekly Recurring Service?** #### #### **Can Book Multiple Services?** #### **ASAP** #### Book last-minute or urgent care needs, the service typically begins within the next hour or less. #### * Walk * Drop-In #### #### **Let Wag! Pick** #### #### **NO** #### #### **NO** **Schedule** #### Book your service in advance to secure a Pet Caregiver and plan ahead for a future commitment.  #### This can be later the same day, up to 3 months in advance. #### * Walk * Drop-In * Daycare * Sitting * Boarding #### Three options for selecting your Pet Caregiver: * **Let Me Pick!**: Choose a specific Pet Caregiver yourself. * **Use Preferred** _(Walk, Drop-In, & Daycare services only)_**:** Alert your Preferred Caregivers first of your service request; if none are available, Wag! Picks. * **Let Wag! Pick:** Have Wag! find a Pet Caregiver for you. #### #### **YES** Walk and Drop-In Services only. #### #### **It Depends — schedule details vary by service:** You can schedule Walks & Drop-Ins: * One-Time * Mutli-Day (up to 7 consecutive days) * Recurring (up to 7 days every week) You can schedule Daycare: * 1-Day per service * Minimum 3 hours, maximum 12 hours You can schedule Sittings & Boardings: * Minimum 1-Day up to 3 months long # **Choosing Your Caregiver Preference** #### We know how important it is for you to be comfortable with who is providing your pet's service! Wag! puts you in control of the selection process and provides assistance if you need to find a Pet Caregiver quickly. #### 💡 _Remember, Pet Caregivers on the Wag! Platform may be new here, and a profile showing '0' completed services doesn't necessarily mean they lack experience. We encourage you to review their profile bio, endorsements, and pet care specialties to get a comprehensive view of their qualifications._ #### **Here are the four ways to choose your Pet Caregiver:** #### #### **Caregiver Preference** #### #### **What It Is** #### #### **How It Works** #### #### **Key Advantage** #### #### **Things to Know** #### **Let Me Pick!** Find and choose a specific Pet Caregiver for your service.  #### **1.** Post your service request on the virtual ‘Available Services Feed’.  **2.** Interested Caregivers bid on your service. **3.** You review the Caregivers’ profiles, pricing, and select your match! #### **You Choose Your Caregiver!** Make a personalized choice by reviewing Caregiver profiles. #### **Caregiver Selection Required Within 24 Hours** If you don't confirm a selection by the deadline, the request will automatically cancel. You'll need to place a new service request if you still want to find a Caregiver. **Let Wag! Pick** Let Wag! do the work for you! This is the quickest way to secure a Pet Caregiver for a service. #### **1.** Post your request on the virtual ‘Available Services Feed’ **2.** Interested Pet Caregivers bid on your service.  **3.** Wag!'s algorithm automatically matches you with the most suitable available Pet Caregiver based on various data points. #### **Ease of Mind Booking** Secures a Pet Caregiver quickly and with minimal effort, as Wag! manages the pairing. #### **Caregiver is Booked for You** Wag! handles the pairing with a qualified and available Caregiver. #### **Use Preferred** The Pet Caregivers you've marked as a 'Preferred Caregiver' will be notified first of your service request. If no Preferred Caregivers are available, Wag! will match you with another qualified Caregiver. #### **1.** Post your service request on the virtual 'Available Services Feed' — it's visible to all available local Pet Caregivers, the same as a standard request. **2.** Your Preferred Pet Caregivers receive a special notification about the request so they have first dibs to opt in. **3.** Wag!'s algorithm prioritizes any Preferred Caregivers who opt in and matches you with one of them first. **4.** If none of your Preferred Caregivers opt in, you'll be matched with the next-best qualified Caregiver from those who have. #### **Prioritizes Your Favorites** #### Alerts your Preferred Caregivers first while still keeping the service visible to other local Caregivers so your booking can be confirmed quickly even if none of your favorites are available. #### **Only available for Walk, Drop-In, and Daycare\* services.** _**\***Daycare services booked as a 1-Day Sitting or Boarding, will not have the option to 'Use Preferred'._ **Direct Booking Request** Book or rebook a specific favorite or past Pet Caregiver. #### **1.** Send a direct, personalized request to your preferred Pet Caregiver.  **2.** The Pet Caregiver receives your request and must respond (accept or decline). **Accepted:** Books service with that Caregiver. **Declined:** Cancels or looks for backup Caregiver (based on your selections). #### **Request a Specific Caregiver** Confirms the specific Caregiver's availability for your needed service. You can also select "Look for a backup Caregiver" to create a "Let Me Pick!" service with the same details if your first choice is unavailable. #### **Optional Backup Caregiver** If the chosen Caregiver declines, the request is automatically canceled, unless you choose the "Look for a backup Caregiver" option, which creates a "Let Me Pick!" request for an alternative Caregiver. _You’ll have to select your backup Caregiver within 24 hours._ #### For more information on the "Let Me Pick!" option, please refer to our Help Center article “[**What is 'Let Me Pick'?**](https://support.wagwalking.com/en_us/what-is-pet-parent-match-ryONO7S2p).” # **Book In-App**   _Enable push notifications for the Wag! App to ensure you receive prompt alerts the moment a Pet Caregiver responds to and confirms your service request._ #### You have several convenient options for booking services on the Wag! Platform, whether you prefer using the Wag! app or website. Both methods provide access to the same services, booking options, and Caregiver Preferences, allowing you to find the perfect Caregiver for your pet's needs. Below, we’ll first detail the booking options available within the app, followed by how to book services online. #### You can easily book services using the Wag! App for both daytime and overnight care. Daytime options are available for all service types, while Sitting and Boarding services are also available for overnight stays. To begin the booking process in-app to find a Pet Caregiver, select the service type you require. You will then specify: * The pets included in the service. * The desired date(s) and time. * Your Pet Caregiver Preference (varies by service type): "**Let Me Pick!**" (to choose your own Caregiver), “**Use Preferred**” (Wag! prioritizes your Preferred Caregivers before selecting another Caregiver), or "**Let Wag! Pick**" (for Wag! to select your Caregiver). #### ## **Book a Walk or Drop-In** #### _(One-time service, multi-day services, or weekly recurring services)_  #### From the home screen of the Wag! Pet Parent app: #### 1\. Tap on the service type you'd like to book: **Walk** or **Drop-In**. 2\. Choose your service type: **Express**, **Wag!**, or **Deluxe**. 3. Choose when you want your service: **ASAP** * One-time service, same-day. **Schedule** * Either a one-time service, or multiple days within a 7-day period. **Weekly** * Select which days of the week you want weekly services scheduled on. 4\. Select all pet(s) to be included in the service. 5\. The next steps are determined by when the service is needed: **ASAP** * Review service details and tap “Confirm” when ready to book the service. **Schedule & Weekly** * Select the date(s) you want service(s) scheduled on. * Select the time you want the service to begin, you can choose from exact or flexible service start times. * Select your Caregiver Preference: * **Let Me Pick!** * **Use Preferred** * **Let Wag! Pick** 6\. Review your home access and add service notes. 7\. Tap “Place Request" to submit your request to connect with interested Pet Caregivers for your service! #### After you submit your service request it's posted to the virtual 'Available Services Feed', alerting local Pet Caregivers who can then bid on your service. #### **Next Steps…** Your Caregiver Preference will determine the next steps to finalize your booking. Once your Pet Caregiver is ‘Confirmed’ for the booking, you can communicate with them directly using the in-app chat feature (the chat bubble on the service details screen).  #### **Let Me Pick!:** As Pet Caregivers bid on your service, you’ll be notified to review and make a selection within 24 hours. Once selected, the Caregiver is automatically confirmed and booked.  _If you don't choose a Caregiver within the time, the request will automatically cancel. You'll need to place a new service request if you still want to find an available Pet Caregiver._ **Use Preferred:** No additional action is needed from you! Your service request is visible to all available local Pet Caregivers, but your Preferred Caregivers receive a special notification giving them first dibs to opt in. Wag!'s algorithm prioritizes any Preferred Caregivers who opt in; if none do, you'll be matched with the next-best qualified Caregiver from the other opt-ins. You'll be notified when a Pet Caregiver is "Confirmed" booked. **Let Wag! Pick:** No additional action is needed from you! You’ll be notified when a Pet Caregiver is “Confirmed” booked. ## **Book a Sitting or Boarding** #### From the home screen of the Wag! Pet Parent app: #### 1\. Tap on the service type you'd like to book: **Sitting or Boarding**. 2\. Select all pets to be included in the service. 3\. Choose your service dates. 4\. Select the service start and end times. 5\. Select your Caregiver Preference: * **Let Me Pick!** * **Let Wag! Pick** 6\. Review your service request details: * Update or add service notes.  * Check your home access notes. * Confirm your service preferences and any service add-ons (additional fee applies):   _**Meet and Greet:** Coordinate a time to meet your Pet Caregiver before the service begins. This is an opportunity to introduce yourselves and go over the specific instructions for the service._   _**Caregiver Stays Over (Sitting Services):** Allows you to request the Pet Caregiver stay at your home overnight._   _**Pick-Up & Drop-Off (Boarding Services):** You can request the Pet Caregiver transport your pet(s) between your home and theirs._     _If you do not request the Pick-Up & Drop-Off service for Boarding, you are responsible for transporting your pet(s) to and from the Caregiver's home._ #### 7\. Tap “Place Request” to submit your request to connect with interested Pet Caregivers for your service! #### After you submit your service request it's posted to the virtual 'Available Services Feed’, alerting local Pet Caregivers who can then bid on your service. #### **Next Steps…** Your Caregiver Preference will determine the next steps to finalize your booking. Once your Pet Caregiver is 'Confirmed' for the booking, you can communicate with them directly using the in-app chat feature (the chat bubble on the service details screen).  #### **Let Me Pick!:** As Pet Caregivers bid on your service, you’ll be notified to review and make a selection within 24 hours. Once selected, the Caregiver is automatically confirmed and booked.   _If you don't choose a Caregiver within the time, the request will automatically cancel. You'll need to place a new service request if you still want to find an available Pet Caregiver._ **Let Wag! Pick:** No additional action is needed from you! You’ll be notified when a Pet Caregiver is “Confirmed” booked. ## **Book a Daycare Service** #### _Currently available on the Wag! app iOS version, soon to come to Android too! Customers booking with an Android device can do so by booking a 1-Day Sitting or Boarding service._ #### From the home screen of the Wag! Pet Parent app (_iOS only_): #### 1\. Tap on the service type you'd like to book: **Caregiver’s Home** or **My Home**. 2\. Select all pets to be included in the service. 3\. Choose your service date. 4\. Select the service start and end times. 5\. Select your Caregiver Preference: * **Let Me Pick!** * ** **Use Preferred** ** * **Let Wag! Pick** 6\. Review your service request details: * Update or add service notes.  * Based on your service selection, confirm the following: * **Caregiver’s Home:** Confirm if you will be transporting your pet(s) to your Caregiver’s home or add pick-up & drop-off. * **My Home:** Confirm your home access notes and double check any physical keys/fob/keycards are accessible per notes.  * Confirm any service add-ons (additional fee applies):  _**Meet and Greet:** Coordinate a time to meet your Pet Caregiver before the service begins. This is an opportunity to introduce yourselves and go over the specific instructions for the service._ _**Pick-Up & Drop-Off** **(to/from Caregiver's Home)****:** You can request the Pet Caregiver transport your pet(s) between your home and theirs._   _If you do not request the Pick-Up & Drop-Off service, you are responsible for transporting your pet(s) to and from the Caregiver's home._ #### 7\. Tap “Place Request” to submit your request to connect with interested Pet Caregivers for your service! #### After you submit your service request it's posted to the virtual 'Available Services Feed’, alerting local Pet Caregivers who can then bid on your service. #### **Next Steps…** Your Caregiver Preference will determine the next steps to finalize your booking.  Once your Pet Caregiver is “Confirmed” for the booking, you can communicate with them directly using the in-app chat feature (the chat bubble on the service details screen).  #### **Let Me Pick!:** As Pet Caregivers bid on your service, you’ll be notified to  review and make a selection within 24 hours. Once selected, the Caregiver is automatically confirmed and booked.    _If you don't choose a Caregiver within the time, the request will automatically cancel. You'll need to place a new service request if you still want to find an available Pet Caregiver._ **Use Preferred:** No additional action is needed from you! Your service request is visible to all available local Pet Caregivers, but your Preferred Caregivers receive a special notification giving them first dibs to opt in. Wag!'s algorithm prioritizes any Preferred Caregivers who opt in; if none do, you'll be matched with the next-best qualified Caregiver from the other opt-ins. You'll be notified when a Pet Caregiver is "Confirmed" booked. **Let Wag! Pick:** No additional action is needed from you! You’ll be notified when a Pet Caregiver is “Confirmed” booked.  ## Send a Direct Booking Request #### A Direct Booking Request allows you to specifically choose a single Pet Caregiver for your service, rather than posting the request to all available local Caregivers. Like a standard booking, you will still select the service type, options, and provide all necessary information. You can send a direct request for any service offered through Wag!: **Walk**, **Drop-In**, **Daycare\***, **Sitting**, or **Boarding**. However, keep in mind that individual Pet Caregivers set their own pricing and determine which of these services they offer. _**\*Important Note for Daycare Services:**_ _To send a Pet Caregiver a Direct Booking Request for a Daycare service, you’ll need to select from a Sitting (your home) or Boarding (Caregiver’s home) service to submit the request._ #### **Option for a Backup Caregiver** We highly recommend selecting the backup option during the booking process. This allows us to look for an alternative Pet Caregiver if your first choice is unable to commit, ensuring your pet receives care without you needing to submit a new request. **Confirming Your Service Booking** Your service booking is confirmed only when the Pet Caregiver you directly requested accepts the Direct Booking Request. If that Pet Caregiver is unavailable, the request will be canceled unless you have selected the option for a backup Caregiver. From the home screen of the Wag! Pet Parent app, you can send a Direct Booking Request to a specific Pet Caregiver by following the in-app instructions below: 1\. Tap "Account" on the bottom navigation bar. 2\. Tap "Past Caregivers." 3\. Choose your desired Pet Caregiver by selecting from the "Preferred" or "Past" lists. ![](https://cdn.kustomerhostedcontent.com/media/61159410230cde9d5e6fbd8c/57a32874ccc4980b9454b5272f425f79.jpg) _Alternatively, you can also tap the filter icon and use the Pet Caregiver’s unique promo code or email to add them to your Preferred Caregivers._ 4\. Tap "Book" next to the Pet Caregiver's name or tapping on their profile. 5\. Choose your service: **Walk**, **Drop-In**, **Sitting**, or **Boarding** 6\. Make your backup Caregiver Selection: **If a backup is NOT selected:**  * The service request will only be sent to your chosen Pet Caregiver to accept or decline. * If they accept, the service is confirmed with your chosen Pet Caregiver and no backup service is initiated * If declined, the Direct Booking Request will be canceled and no backup service will be generated.  **When backup IS selected:** * The request is first sent to your chosen Pet Caregiver. * If they accept, the service is confirmed with your chosen Pet Caregiver and no backup service is initiated * If declined (with backup selected), the Direct Booking Request will be canceled and a new service request will be generated to locate a backup Caregiver. 7\. Select your service length, frequency (one-time service schedule or weekly recurring services), pet(s) for the service, and service date(s) & time. 8\. Tap “Place Request” to send the Direct Booking Request to your chosen Pet Caregiver. #### After submitting the Direct Booking Request, you must await response from the Pet Caregiver. We recommend using the [**in-app messaging feature**](https://support.wagwalking.com/en_us/how-do-i-contact-a-pet-caregiver-pp-H1gMIq7E5) to follow up with them about your request. ### **Direct Booking Request: Service Status** #### You can monitor the status of your Direct Booking Request in the "Schedule" section of the app. The service will initially show as "Requested" with the specific Pet Caregiver you’ve requested, until the Pet Caregiver responds to accept or decline the request. Based on the Pet Caregiver's response and whether you selected a backup, the service status in the app will be updated. #### #### **Pet Caregiver Response** #### #### **Change to Service Status** #### #### **Service Action Taken** #### #### **Accepted** "Confirmed" The service is successfully booked with the selected Pet Caregiver. #### **Declined:** **NO Backup Requested** “Canceled” The service is automatically canceled, and you must rebook. #### **Declined:** **WITH Backup Requested** “Requested” The original Direct Booking Request is canceled, and a new "Requested" service request is created to find another available Pet Caregiver. #### **Unresponsive** Pet Caregivers have until the service day to respond. “Canceled” / “Requested” If they don't respond, the Direct Booking Request is canceled and a new “Requested” service request is created to locate another available Caregiver. You can cancel the request anytime without a fee. ### **Direct Booking Request: Backup Caregiver Service** #### When the originally requested Pet Caregiver declines the request **and** a backup was selected, the process for the new service request varies based on how soon the service begins: #### **Service Start Time** #### #### **Caregiver Preference Setting** #### #### **Outcome** #### #### **Begins in 2+ Hours** **Let Me Pick!** #### Available, interested Pet Caregivers will bid on the service, allowing you to choose your backup Caregiver within 24 hours or less. #### _If no backup Caregiver is selected by the deadline, the service will automatically cancel._ #### **Begins in Less Than 2 Hours** **Let Wag! Pick** #### You will be automatically matched with a qualified Caregiver. # Book Online You can also book services from your web browser to choose your own Pet Caregiver for the following services: [**Dog Walks**](https://wagwalking.com/dog-walking) [**Drop-In pet care visits**](https://wagwalking.com/drop-ins) **[**Daycare Services**](https://wagwalking.com/dog-daycare)** [**Dog Sitting**](https://wagwalking.com/dog-sitting) [**Cat Sitting**](https://wagwalking.com/cat-sitting) [**Boarding Services**](https://wagwalking.com/dog-boarding) #### Proceed through the booking process to select your pet(s) to be serviced, date(s) & time, select from available add-on service options (_additional fees apply_), and confirm if someone will be home for the service. **Next**, choose your Caregiver Preference (varies by service type): **Let Me Pick!**, **Use Preferred**, or **Let Wag! Pick** to locate and confirm a Pet Caregiver for the service request.  Once your service request is submitted, it is posted to the virtual 'Available Services Feed' for interested, available Pet Caregivers to review and opt-in. To view opt-ins, profiles, and make your selection: * **On the webpage:** Stay on the screen to view Pet Caregiver opt-ins and make your choice. * **In the Wag! app:** Download the app to receive notifications when Pet Caregivers opt-in, and view their profiles there to make your choice. We highly recommend using the Wag! App after you select your Pet Caregiver, to easily manage your service booking on the go. The app allows you to: * Make service edits * Receive important service updates (push notifications) * Communicate with your Pet Caregiver: in-app chat and call feature * Get live service updates * Process a cancellation #### # **Preauthorization Holds** It’s important to note that services have a $1 pre-authorization hold once a Pet Caregiver is “Confirmed” for the service. _(Previously, the hold was equal to the total service cost.)_  This hold is commonly released in 5-7 business days, or within 24 hours of the service being canceled or completed. Services are then charged once the Pet Caregiver indicates in-app that it’s complete.  Please see the help center article: “[**Understanding Pre-Authorization Holds**](https://support.wagwalking.com/en_us/what-is-a-preauthorization-charge-pp-HylInr0Q5)” for more information. # **Service Pricing** Service pricing is determined by the Pet Caregivers’ rates for their [**base booking rates and additional pet fees**](https://support.wagwalking.com/en_us/how-much-does-wag-cost-pp-SyEGMXFz5) (1+ pets) for services, which typically vary by service type. Additional [**service fees**](https://support.wagwalking.com/en_us/what-kind-of-fees-does-wag-charge-pp-HJ6yu5zq) may also apply. 💡 _Learn how you can save booking fees and receive service discounts by joining_ [_**Wag! Premium**_](https://support.wagwalking.com/en_us/what-is-wag-premium-pp-S1ZIz0mQ5)_!_ # **Modifying and Canceling Service Requests** You can use the Wag! App to make changes to modify (edit) or cancel a service request. The options available to you depend on the current status of your request, available to view from the "Schedule" section in-app. #### ## “Requested” (Looking for a Caregiver) #### **Editing or Canceling:** You can easily edit the details of your request or cancel it entirely while the status is “Requested.” * **Fees:** None. There is _no charge_ to edit or cancel “Requested” services. ## “Confirmed” (Booked with a Caregiver) #### **Editing:** Once a Pet Caregiver is “Confirmed” for the service, your in-app options for editing become limited. For detailed information on making changes to a booked service, please refer to our Help Center article: "[**Booked Service Edits**](https://support.wagwalking.com/en_us/how-do-i-reschedule-or-cancel-a-service-pp-rkXNVo7Nc).” * **Fees:** Modifying a “Confirmed” service—such as changing the pet count or duration—may lead to a change in the final service cost. Any changes to pricing will be displayed in the app before you confirm the edits. **Canceling:** You can cancel a service that has been "Confirmed" with a Pet Caregiver at any point in-app before the service begins. Once a service has begun, Wag! Support will need to be contacted to assist with canceling. * **Fees:** Canceling a “Confirmed” service does not guarantee a fee, please visit the Help Center article: "[**Service Cancellation Policies**](https://support.wagwalking.com/en_us/what-is-wags-cancellation-policy-pp-H1NWDICQq)” to learn more. #### # **Related Resources**  **[**What kind of services can I book through Wag!?**](https://support.wagwalking.com/en_us/what-kind-of-services-can-i-book-through-wag-pp-rJh9EZSmq)** ####  [**Service Pricing**](https://support.wagwalking.com/en_us/how-much-does-wag-cost-pp-SyEGMXFz5) ####  [**Service Fees**](https://support.wagwalking.com/en_us/what-kind-of-fees-does-wag-charge-pp-HJ6yu5zq) ####  [**How do I contact a Pet Caregiver?**](https://support.wagwalking.com/en_us/how-do-i-contact-a-pet-caregiver-pp-H1gMIq7E5) ####  [**Booked Service Edits**](https://support.wagwalking.com/en_us/how-do-i-reschedule-or-cancel-a-service-pp-rkXNVo7Nc) ####  [**Service Cancellation Policies**](https://support.wagwalking.com/en_us/what-is-wags-cancellation-policy-pp-H1NWDICQq)